FAQ

How do I take care of my jewelry?
Great question! Here are some tips you can use to extend the life of your pieces:
  • Wash your hands before wearing and taking off your jewelry.   
  • Gently wipe down your jewelry after each use with a soft cloth or cotton ball.  
  • Individually wrap or store your pieces separate from your other jewelry to prevent scratching.  
  • Avoid contact with water, sweat, chlorine, lotions, and other chemicals.
How much is shipping?
Shipping anywhere within the United States is a flat rate charge of $4.90. International shipping is flat rate charge of $10.95.
 
Why don't you ship to my country?
Unfortunately due to import and shipping restrictions, certain countries cannot receive jewelry items. These countries include India, Pakistan, Bangladesh, Sri Lanka, Philippines, Russia, Algeria, Egypt.
 
Do you accept returns or exchanges?
Yes, we do accept returned items within 30 days of purchase, customer is responsible for shipping the item back at their own expense. We currently do not accept exchanges. For all return inquires, please email ardorology@outlook.com or send us a message here.
 
What happens if my package is missing or stolen?
Be sure to first check in and around your place of residence and with your family members or neighbors. Often times local carriers mark packages as delivered only to have them show up to your residence a couple days later. If you cannot find your package after that, please contact us here or email us at ardorology@outlook.com.
 
Ardorology will file an investigation or claim with the local carrier to look into this issue. You will receive an email with instructions to confirm your shipping address before we file a claim. A refund will be issued depending on the outcome of the claim.